Total Pet Care Pet Supplies Company Limited

Privacy Policy

Effective Date: March 2026

Total Pet Care Pet Supplies Company Limited (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or opt in to receive SMS communications.

1. Information We Collect

We may collect personal information including your name, email address, phone number, mailing address, and other information you voluntarily provide. We may also collect technical data such as IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use collected information to provide services, process transactions, communicate with you, send appointment reminders, deliver customer support, improve our website, and send marketing communications if you have opted in.

3. SMS Communications

If you opt in to receive SMS messages, you consent to receive informational and/or promotional text messages from us. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.

SMS consent and phone numbers are not shared, sold, rented, or disclosed to third parties for marketing purposes. SMS content and mobile numbers are shared only with trusted SMS service providers solely for the purpose of delivering messages on our behalf.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to enhance user experience, analyze website traffic, and improve marketing effectiveness. You can control cookies through your browser settings.

5. Data Sharing

We do not sell your personal information. We may share data with service providers who assist in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us through our official website.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date.

If you have questions regarding this Privacy Policy, please contact Total Pet Care Pet Supplies Company Limited through our official website.